Conference FAQ

1. How do I access the conference? 

Please use the links provided above no more than 15 minutes prior to the start of the conference today at 10AM ET. If you don't see the conference screen, try a little bit closer to 10AM ET (9AM CT or 7AM PT) 

2. What if I can't watch the entire conference live? 

That's okay! The on-demand link we shared provides you with access to anything you might miss. Even if you have to leave and come back later, you can still go to the on-demand site and see any presentation or download any handout missed while you were away. This is available with lifetime access, so there is plenty of time for you to see everything. 

3. How can I make this a great experience? 

We highly encourage you to participate! You'll be able to click on the chat tab in the platform and chat directly with our presenters and other participants. Engaging in these conversations is a powerful way to truly get the entire conference experience. We also recommend that you participate in the fun "brain breaks" and take advantage of being able to get up, walk around and grab a drink/snack whenever you need to. 

4. What if I have technical issues?

If possible, try to ensure that you are using a high-speed internet connection. If you are still having issues, please try the following steps: 

  • Refresh your page 
  • Try a different browser (we really like Google Chrome or Firefox) 
  • Restart your computer or try a different device    

In the unlikely event that none of the above steps work for you, please don't stress. That is why we have the on-demand site! You can find each session right there so that you can follow along with everyone else and try again to access the live event in a few minutes. We look forward to seeing you at the conference and if you have any questions, please don't hesitate to contact us. We are here to help ensure you have an incredible learning experience!

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