Difficulty receiving email or accessing our site

The Institute for Arts Integration and STEAM sends emails with updates on our programs, upcoming events, and a weekly subscriber update with tools and tips we don't share anywhere else. To ensure you're receiving our communications, please whitelist our emails. Particularly now, we're seeing many schools sending emails directly to spam. You can work with your IT department to make sure you're not missing anything by doing the following:

Whitelist by Sending Domain

Please ask your IT department to whitelist both artsintegration.com and ontramail.com

Here is a complete list of email addresses we use to send communications:

service@artsintegration.com

susan@artsintegration.com

typhani@artsintegration.com

jaime@artsintegration.com

holly@artsintegration.com

How to Whitelist in Gmail:

To make sure Gmail never filters IAS email as spam, all you have to do is mark the conversation as important and add us to your contacts list. Gmail may mistakenly send a message from us to your spam box. If this happens, open your spam box and the message from us. At the top of the email there should be a button that says “Not Spam.” Clicking that will make sure you continue to get our messages in the inbox.

If that doesn't work, you can try the following:
  1. Open Gmail, click the Settings icon from the menu → Settings.
  2. Click Filters and Blocked Addresses → Create a new filter.
  3. In the “From” field, add either the email address you want to whitelist or the domain. For example, service@artsintegration.com, or @artsintegration.com.
  4. Click Create filter then select “Never send it to Spam.”
  5. Click Create filter again to finish the process.

How to whitelist in Outlook 2019

  1. Open Outlook and go to the “Home” tab.
  2. In the “Delete” group, click Junk → Junk E-mail Options.
  3. Go to the Safe Senders tab and click Add.
  4. In the “Add address or domain” dialog box, add the email address or domain name you want to whitelist. For example service@artsintegration.com or @artsintegration.com.
  5. Click OK and confirm the email address or domain appears in your safe senders list.

How to whitelist in Apple Mail

  1. Click Mail → Preferences → Rules.
  2. Click Add Rule.
  3. Add “Whitelist Arts Integration” in the description field.
  4. Set the first dropdown to “any” so that your first condition says “If any of the following conditions are met.”
  5. In the next two dropdown menus, add “From” in the first, and “Ends with” in the second.
  6. Add “@artsintegration.com” in the text field after “Ends with.”
  7. Set your dropdowns to “Move Message” to the “mailbox:Inbox:” in the “Perform the following actions” section.
  8. Click Ok.

How to whitelist/unblock in AT&T

  1. Go to the Smart Home Manager
  2. Choose Settings, then App Preferences
  3. Turn AT&T Internet Security OFF

How to whitelist in Aol Mail

  1. Click Contacts on the left side of your inbox.
  2. Click the New Contact icon and add service@artsintegration.com.
  3. Click Add Contact at the bottom.

How to whitelist in Yahoo Mail

  1. Go to the “Settings menu” and click Settings.
  2. Click Filters → Add.
  3. Add either the email address or domain name you’d like to whitelist. For example service@artsintegration.com or @artsintegration.com.

How to whitelist in Microsoft

Steps apply to Outlook.com, Hotmail, Live, or MSN

  1. Log in and click the gear icon in the upper right hand corner of your screen. At the bottom of the menu, choose “See all Outlook settings.”
  2. Choose “Mail” then “Junk Email.”
  3. Click “Add” below Safe Senders and domains. Add artsintegration.com and hit save in the lower right hand corner of the screen.

Still need help? Contact Us Contact Us

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